The One Minute Manager - Kenneth H. Blanchard , Spencer Johnson

The one Minute Manager 

- Kenneth H. Blanchard, Ph.D.  Spencer Johnson, M.D.

* People Who Feel Good About Themselves... Produce Good Results *

One minute Goal Setting is simply:

1. Agree on your goals.

2. See what good behavior looks like.

3. Write out each of your goals on a single sheet of paper using less than 250 words.

4. Read and re-read each goal, which requires only a minute or so each time you do it.

5. Take a minute every once in a while out of your day to look at your performance, and

6. See whether or not your behavior matches your goal.

* Help People Reach Their Full Potential... Catch them Doing Something Right *

The one Minute Praising works well when you:

1. Tell people up front that you are going to let them know how they are doing.

2. Praise people immediately.

3. Tell people what they did right-―be specific.

4. Tell people how good your feel about what they did right, and how it helps the organization and the other people who work there.

5. Stop for a moment of silence to let them "feel" how good your feel.

6. Encourage them to do more of the same.

7. Shake hands or touch people in a way that makes it clear that your support their success in the organization.

The one Minute Reprimand works well when you:

1. Tell people beforehand that your are going to let them know how they are doing and in no uncertain terms.

     the first half of the reprimand:

2. Reprimand people immediately.

3. Tell people what they did wrong―be specific.

4. Tell people how you feel about what they did wrong―and in no uncertain terms.

5. Stop for a few seconds of uncomfortable silence to let them feel how your feel.

    the second half of the reprimand:

6. Shake hands, or touch them in a way that lets them know your are honestly on their side.

7. Remind them how much your value them.

8. Reaffirm that you think well of them but not of their performance in this situation.

9. Realize that when the reprimand is over, it's over.

* The Best Minute I Spend Is The one I Invest In People *

* Everyone Is A Potential Winner... Some People Are Disguised As Losers, ... 

   Don't Let Their Appearances Fool You.

* Take A Minute: Look At Your Goals... Look At Your Performance... 

   See If Your Behavior Matches Your Goals *

* We Are Not Just Our Behavior... We Are The Person Managing Our Behavior *

* Goals Begin Behaviors ... Consequences Maintain Behaviors *

He became a one Minute Manager.

* Share It With Others *

The one Minute Manager, by Ken Blanchard and Spencer Johnson, is a remarkable book about management. It is about a young man who is in search of an effective manager and is willing to work for one.

In his search, he meets some ‘autocratic’ managers who are only concerned about the results. Their organizations gained while their people lost. He also meets ‘democratic’ managers who are concerned only about the people. Their people gained while their organizations lost. He was looking for an effective manager who was interested in the people as well as the results so that both the people and the organization gained in his management.


Then the young man comes across a manager who calls himself “the one minute manager” as it took very little time for him to get big results from people. The one minute manager shares the secrets of his success with the young man, which are as follows:


IRST SECRET: one Minute Goals

One minute goal setting is about being aware of what is expected from the beginning. When deciding upon the desired goal and the performance standards, it is recorded on a single sheet of paper. one minute goal setting is so called because it should take only one minute to be able to read it.

Why one Minute Goals work
One minute goal setting is an important tool for management because it provides immediate feedback to the worker; this feedback turns into motivation. If you are playing football and you are not aware of how many points you scored, you would lose interest in the game after a certain point. on the other hand, if you know you need 5 points to win and you have scored 3 points, you will try your best to get the other 2 points.

Unless you are sure of what is it that you need to do, you keep beating around the bush without producing the accurate results. Say, for example, if I ask you to clean the room, you would not know whether to sweep the room, place everything in order, arrange the books in the shelf or do all the three. on the other hand, if I ask you to sweep the room and arrange the books, you know exactly what you need to do. As a result, both you and me are satisfied with the job.

One minute goals work in a similar manner, where both the employee as well as the employer knows what is expected from the beginning of a task. Writing is important so that you can periodically view your performance against your target and check your progress. Thus, one minute goals help you to perform better and produce efficient results.


SECOND SECRET: one Minute Praisings
After the one minute goal setting, the second step in one minute management is to catch people doing something right. This is when the one minute praisings are given. one minute praisings are so called because it hardly takes a minute for you to tell someone that he or she did a good job. There is no need to elaborate when you can simply say that he or she he did something good and you noticed it. one minute praisings include praising the people immediately, telling them what they did right, how you feel about it and encourage them to do more of the same.

Why one Minute Praisings work
Let's consider a very simple example. A child does not learn to walk straight away. When you teach a child to walk, you don’t expect him to start walking as soon as he stands up. He first toddles, and then he tries to stand up and falls in the first few attempts. Then he wobbles a few steps and you cuddle him and hug him, making him feel that he has done something worth praising. He then tries to do more of the same and finally learns to walk. In the same way, one minute praisings is a way of encouraging your staff.

One minute praisings show that you are genuinely interested in your people and care for them and their success. one minute praisings aim at catching people ‘doing something right’ rather than catching them ‘doing something wrong’ like most other organizations. Although the two might seem to be the same thing, there is a lot of difference. If you emphasize on catching people doing something wrong, their main aim is simply to do no wrong, not necessarily go above and beyond and produce great results. This produces mediocrity because everyone will tend to walk the middle line. For exceptional results you need your people to put in their best.


THIRD SECRET: one Minute Reprimands
One minute reprimands are given as soon as an employee does something wrong. one minute reprimand has two parts. The first half includes telling the people that what they did wrong, how you feel about it and then let it sink in with a few seconds of uncomfortable silence. Then in the second half you tell the people how much you think they are capable of and how much you value them. one important aspect of one minute reprimands is that it criticizes the work not the doer. The employee is not blamed as a person, only his work is accused of not being up to the desired level. And once it's over, it's over.

Why one Minute Reprimands work
One minute reprimands are highly effective because the feedback is immediate, unlike the annual reviews where you are charged for things committed several weeks or months ago. If you were being scolded for a mistake you made 7-8 months back, it would hardly make any impact on you, whereas if you are being scolded for a mistake you made yesterday, it will surely affect you. If a mistake is pointed out as soon as it is made it can easily be corrected. Since one mistake is pointed at one time, the people hear it seriously and your message is easily conveyed to them.

Now that you know all the three secrets of one minute management, implement them in your work style and be a one minute manager for yourself!

For more than twenty years, millions of managers in Fortune 500 companies and small businesses nationwide have followed The one Minute Manager's techniques, thus increasing their productivity, job satisfaction, and personal prosperity. These very real results were achieved through learning the management techniques that spell profitability for the organization and its employees.

The one Minute Manager is a concise, easily read story that reveals three very practical secrets: one Minute Goals, one Minute Praisings, and one Minute Reprimands.

The book also presents several studies in medicine and the behavioral sciences that clearly explain why these apparently simple methods work so well with so many people. By the book's end you will know how to apply them to your own situation and enjoy the benefits.

That's why The one Minute Manager has continued to appear on business bestseller lists for more than two decades, and has become an international sensation.

A book of timeless truths that started a management revolution!
Thirteen million copies sold worldwide, and 10,000 copies still selling every month make it one of the best-selling management books in history.

For over twenty years, thousands of top managers and Fortune 500 companies nationwide have followed this book's techniques, thereby increasing productivity, job satisfaction, and personal prosperity. These very real results were achieved through learning management techniques that spell profitability for the organization and it's employees.

The one Minute Manager® is a concise, easily read story demonstrating three very practical management techniques. The story unfolds to reveal several studies in medicine and the behavioral sciences that explain clearly why these apparently simple methods work so well with so many people. By the book's end you will know how to apply them to your own situation.

“If you haven’t read it, do . . . if you have, read it again.”
—Kenneth T. Derr, Chairman & CEO
Chevron Corporation

“The best management book I’ve read. . . . I couldn’t put it down.”
—Jere W. Thompson, President
The Southland Corporation
(Parent Company of the 7-Eleven Convenience Stores)

About the Author

Ken Blanchard is the coauthor of The one Minute Manager® and fifty other books, including the New York Times business bestsellers Gung Ho! and Raving Fans. His books have combined sales of more than eighteen million copies in more than twenty-seven languages. He is the chief spiritual officer of The Ken Blanchard Companies, a full-service global management training and development company that he and his wife, Dr. Marjorie Blanchard, founded in 1979.

Spencer Johnson, M.D., is the author or co-author of numerous New York Times bestselling books including the #1 bestseller Who Moved My Cheese? Dr. Johnson received his M.D. from the Royal College of Surgeons, and completed medical clerkships at the Mayo Clinic and Harvard Medical School. He lives in New England.

Ken Blanchard, chairman of The Ken Blanchard Companies, is the co-author of The one Minute Manager and eleven other bestselling books. His books have combined sales of more than 12 million copies in more than 25 languages. He lives in San Diego, California.

Few people have influenced the day-to-day management of people and companies more than Ken Blanchard. A prominent, sought-after author, speaker, and business consultant, Dr. Blanchard is universally characterized by his friends, colleagues, and clients as one of the most insightful, powerful, and compassionate individuals in business today. Ken is one of the most influential leadership experts in the world and is respected for his years of groundbreaking work in the fields of leadership and management.

Dr. Ken Blanchard is the cofounder and Chief Spiritual Officer of The Ken Blanchard Companies, an international management training and consulting firm that he and his wife, Margie Blanchard, began in 1979 in San Diego, California. In addition to being a renowned speaker and consultant, Ken also spends time as a visiting lecturer at his alma mater, Cornell University, where he is a trustee emeritus of the Board of Trustees.

Ken has received many awards and honors for his contributions in the fields of management, leadership, and speaking. The National Speakers Association awarded him its highest honor, the "Council of Peers Award of Excellence." He was inducted into the HRD Hall of Fame by Training magazine and Lakewood Conferences, and he received the Golden Gavel Award from Toastmasters International. Ken also received The Thought Leadership Award for continued support of work-related learning and performance by ISA--The Association of Learning Providers. Ken has been inducted into Amazon's Hall of Fame as one of the top 25 best-selling authors of all time. The business school at Grand Canyon University bears his name. In addition, Ken teaches students in the Master of Science in Executive Leadership Program at the University of San Diego.

Born in New Jersey and raised in New York, Ken received a master's degree from Colgate University, and a bachelor's and PhD from Cornell University. An avid golfer, Ken belongs to the Loch Lomond Golf Club in Scotland.

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